House rules

Refund and Cancellation Policy

Last updated: 26 October 2026

This page explains what happens to a paid plan when you cancel or change it, and how refunds work. It summarises section 9 of our Terms of Service; if the two ever differ, the Terms apply. Using SitomoPlay with one free championship needs no payment at all.

Who you buy from

Plans are sold by Paddle.com Market Limited, our reseller and merchant of record. Paddle takes the payment, issues invoices and handles refunds, and your purchase is also subject to Paddle's buyer terms.

Billing and renewal

A plan belongs to one championship. Plans are billed annually in advance and renew automatically each year until cancelled. If a renewal payment fails, Paddle retries it for a period and the plan stays active meanwhile.

Cancelling

Any owner of the championship can cancel its plan on the championship's Plan and billing page. Cancelling stops the next renewal; the plan stays active until the end of the period already paid for, and you can resume it before then.
When a plan ends, the championship stays visible to its members but can't get new seasons, games or members until an owner buys a plan again.
Deleting a championship, deleting the account that pays for its plan, or the payer leaving the championship or stopping being an owner also stops the plan renewing, without a refund for the rest of the period.

Changing plan

Moving to a bigger plan takes effect straight away, and you pay the difference for the rest of the current year, shown before you confirm.
Moving to a smaller plan takes effect at the next renewal, with no partial refund; its smaller member limit applies from the moment it is scheduled.

Refunds and your right to withdraw

Apart from the cases above, refunds are handled by Paddle under its Refund Policy and buyer terms, which set out the refund and withdrawal rights that apply in your country. To ask for a refund, reply to your Paddle receipt email or contact Paddle at paddle.net; you can also write to us and we will help. Nothing in this policy limits your statutory consumer rights.

Contact

Questions about a plan or a payment: info@sitomoplay.com. Our company details are in the Legal Notice.